Support & issue handling
We receive and handle errors, bugs, and operational disruptions through clear communication channels and with fast response times, ensuring issues are resolved efficiently when they arise.
A continued partnership
Support and maintenance
Our role as a long-term partner means that the work on your website doesn’t end after launch. That’s why we offer ongoing support and maintenance as a natural part of a continued collaboration.
Our support offering
Through a wide range of services covering operations, support, and ongoing development, we support the entire technical lifecycle of your website. This enables functionality, stability, and continuous improvement to work together within a unified approach.
Monitoring & operations
We continuously monitor your website’s status, availability, and critical functions to detect issues early and prevent disruptions. This helps ensure stable performance and fewer user-impacting problems.
Version upgrades
We plan and carry out scheduled upgrades of the Umbraco CMS and related technical frameworks to ensure long-term stability, security, and compatibility.
Performance & optimization
We analyse and improve load times, resource usage, and overall technical performance to ensure a fast and efficient website experience.
Ongoing development
We develop new features, integrations, and improvements to existing solutions based on your business needs and priorities.
Editorial support
We provide day-to-day support for website editors, including training, guidance, and assistance with publishing and content management.
Security maintenance
We update the platform, dependencies, and security components to reduce vulnerabilities and keep the system up to date and secure.
Technical consulting
We provide guidance on architecture, technical choices, and future development to ensure long-term sustainable solutions.
Tailored agreements based on your needs
Our setups are designed based on how your website is used and what your needs are, allowing content, focus, and responsibilities to be adapted to create a solution that fits your setup.
- A maintenance agreement means that a fixed amount of time is allocated each month for improvements, maintenance, and ongoing development, where we work continuously on your website within the agreed scope.
- A support agreement (SLA) means that support and incident handling are governed by clearly defined service levels. This places requirements on us as a web agency regarding response times, prioritisation, and resolution timeframes.
Close collaboration throughout the partnership
You get a dedicated contact person who understands how your website is built, how you work, and what matters most to you. This allows us to quickly handle support requests and guide you forward. You choose how to contact us, by email or phone, and our focus is always on making it easy to reach support and ensuring fast action when you do.
Our goal is that you always have someone to turn to when something needs to be solved, improved, or discussed.
How we ensure long-term stability
A website requires ongoing maintenance and development to remain stable and perform at a high level over time. That’s why we take a long-term responsibility for both operations and maintenance, ensuring your website stays secure, up to date, and built on a stable technical foundation.
For us, this means acting as a digital partner that remains involved as your needs evolve. Digital solutions change alongside the business they support, and we see every project as the start of an ongoing partnership rather than a one-off delivery. This gives you a direct line to us, where questions, improvements, and development needs are handled continuously and close to your organisation.
Continuous work with operations and maintenance keeps the website technically up to date and relevant
The website is maintained from both a security and performance perspective
New needs are addressed without creating technical debt or unnecessary disruption
A dedicated contact person who knows your solution and can handle requests efficiently
A long-term platform that can grow without unnecessary limitations